Viewpoint | Strategic Plan Summary
Viewpoint manages a range of supported housing and care services for older people in Edinburgh, the Lothians and Fife.
Viewpoint wanted to inform tenants about their strategic goals and to outline what future success should look like. The approached The Club looking for a simple way to communicate the path ahead with residents.
We helped the client develop a small leaflet that outlined their goals to improve the quality of life and wellbeing of tenants and residents that was widely distributed within the organisations care homes.
Transparently sharing visions of success whilst also embracing failures as learning opportunities is recognised as an open and honest way to engage with service users that actively increases customer satisfaction.